Your Privacy & Data Security Matter to Us

Introduction

Manzil Immigration ("we," "us," "our," "Manzil Immigration," "the Company") is committed to protecting the privacy of visitors to our website (manzilimmigration.com) and our clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our immigration consulting services.

1. Information We Collect

We may collect the following types of information:

Personal Information you provide directly:

• Full name, email address, phone number
• Details submitted through our contact forms, free consultation requests, or CRS Score Calculator
• Passport, educational, employment, financial, and other documents you share with us during the consultation or application process
• Communication records (calls, WhatsApp messages, emails) related to your inquiry or case

Information collected automatically:

• IP address, browser type, device information
• Pages visited, time spent on site, referring website
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

• Assess your eligibility for Canada PR, Australia PR, UK, Germany, USA, and other visa/immigration programs
• Respond to your inquiries and provide free consultations
• Prepare and process visa, PR, study, work, or family sponsorship applications on your behalf (where you have engaged our services)
• Communicate with you about your case, appointments, and application status
• Send you relevant updates, newsletters, or promotional information (only where you have opted in, or as permitted by law)
• Improve our website, services, and client experience
• Comply with legal, regulatory, and record-keeping obligations

3. Legal Basis for Processing

Where applicable, we process your personal information on the basis of:

• Your consent (e.g., when you submit a consultation request)
• The necessity to perform a service you have requested (immigration consulting/application support)
• Our legitimate business interests (e.g., improving services, preventing fraud)
• Compliance with legal obligations under applicable immigration and data protection laws

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Government immigration authorities (e.g., IRCC for Canada, Department of Home Affairs for Australia, UKVI, and equivalent bodies) as required to process your application
• Educational institutions, employers, or third parties directly relevant to your visa/PR/study application, with your knowledge and consent
• Trusted third-party service providers who assist us (e.g., IT hosting, payment processing, IELTS/PTE training partners) under confidentiality obligations
• Legal or regulatory authorities where required by law

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal and regulatory requirements, and resolve disputes. Case-related documents are typically retained for the duration required under applicable immigration consultancy regulations, after which they are securely deleted or anonymized.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Understand how visitors use our website (analytics)
• Improve website performance

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

As we operate offices in India and Canada and assist clients applying to multiple countries, your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure such transfers are handled in accordance with this Privacy Policy and applicable law.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal/record-keeping obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise these rights, contact us using the details in Section 12 below.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors without parental/guardian involvement (e.g., in the case of dependent/family visa applications, where a parent or guardian submits information on the minor's behalf).

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

This Privacy Policy applies to all visitors and clients of Manzil Immigration. By using our website or services, you acknowledge that you have read and understood this policy.